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IT Services

IT Services ensures a customer-focused approach and uses the latest in technologies to deliver the services you need to study, work, and undertake research wherever you happen to be, on or off campus.

Note: Once you've activated your IT account, you can learn more about how to use the services available by visiting our information for current students and staff on IT Services intranet site.

Computers and laptops

Whether you want to work on your assignment, catch up on your email, or just want to do some general studying, we have almost 400 computers spread across various 'cluster' rooms around our campus. Many of these rooms are open 24/7 throughout the year, except for some public holidays.

Office 365 is installed on all our computers, and we work with lecturers to ensure the right specialist software needed for your studies is also available.

If you prefer to be out and about, rather than sit in a cluster room, we also have a laptop loans service you can take advantage of.

850 WiFi access points

With around 850 WiFi access points across the campus you can be sure to stay connected.

If you are a visitor to the campus, you can use our eduroam Visitor Access WiFi service. Please ask for access at the main Reception in the Richmond Building, or at the Library Welcome Desk in the J. B. Priestley Library.

Once you become a current student or member of staff, and you've activated your IT account, you can sign in and connect to our 'eduroam' WiFi service.

Study and work seamlessly, on and off campus

The University offers a blended approach to learning and teaching, and our digital services help you to study and work no matter where you are. These include:

  • A remote cluster desktop service – even if you're not on campus, you can still access a University computer using our 'cluster on demand' service from your own computer, wherever you are.
  • Canvas – the virtual learning environment where you access your course materials, submit your assignments, and attend online lectures using Microsoft Teams or Zoom, whichever your lecturer chooses. An app is also available.
  • University Portal – your personalised digital dashboard where you can view your timetable for the week ahead, read University news and see upcoming events, view your Library record, find out who your student reps are, book a study room, see availability of loan laptops, access your University email, calendar and files you’ve stored on OneDrive, search the University intranet, and more. An Android app is also available (an app for Apple devices is coming soon).
  • Microsoft 365 apps – this useful suite of services includes:
    • Outlook, Word, Excel and PowerPoint - you can also install the latest version of Office for free on up to five personal devices.
    • OneDrive – save your files to the cloud, and access them from any device, wherever you are.
    • OneNote – digital notebook.
    • Microsoft Forms – quickly and easily create surveys and quizzes.
    • Microsoft Teams – collaborate and communicate with fellow students and colleagues.
  • Specialist software - some software, in addition to Microsoft Office above, is available to download on personal devices. This includes EndNote, Matlab, Minitab, NVivo and SPSS.
Student studying at a laptop.
Hand using computer pen and tablet

Connect, communicate and collaborate

You'll have access to several services to help you connect, communicate and collaborate with others - whether this is via an instant message, a one-to-one or group call, a virtual meeting, or an online lecture:

  • Microsoft Teams;
  • Zoom;
  • Skype for Business.

IT help and support

Coming soon: If you need IT help or have an IT-related question, you'll be able to come along to our brand new IT Bar (walk-up support service) in Student Central.

In addition, the IT Advice service in the Library operates during term time and is run by a knowledgeable team of students who can help with downloading software from the University intranet, using software like Word, Excel and PowerPoint, and can also advise on potential hardware issues.

And, of course, you can always log a ticket with our Servicedesk and keep track of its progress through to resolution.

Guide to IT Services

If you're new to the University, watch this video to get started with signing in to our services.