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Susan West

Lecturer in Health Management & Leadersh

Faculty/Dept/School School of Nursing and Healthcare Leadership
(Faculty of Health Studies)
Emails.west2@bradford.ac.uk
Telephone +441274 236368

Biography

Sue started her career as a Dietitian, working in the NHS at Pinderfields Hospital in Wakefield. She worked as a Dietitian for 15 years holding a number of specialist dietetic posts (Burns, Plastic Surgery, Paediatrics and Intensive Care) and eventually becoming Dietetic Manager. She then moved into a management role to become the GP Liaison Manager. This role involved the development & maintenance of effective communications with GPs and practices and the planning of primary care services. She then became Assistant Director of Business Development for the Pinderfields and Pontefract NHS Trust; this role involving the negotiation, maintenance & monitoring of a portfolio of GP Fundholding contracts, the management & development of Primary Care Outreach Services, the negotiation & management of waiting list initiatives and being the corporate lead for patient & public involvement. It was whilst in this role that Sue developed a passion for Patient and Public Involvement and developed the first Patient & public Involvement Framework in the North of England. This work led to Sue being part of the working group that wrote Chapter 10 (Changes for Patients) of the NHS Plan (DH 2000) and being part of the strategic development of the NHS at the highest level. Sue then took on the role of Assistant Director of Service Development and became the Lead Cancer Manager for the Trust, Implementing key national service developments eg NHS Cancer Plan & National Service Frameworks, reviewing & monitoring of clinical services and developing strategic, business and services development plans. Sue then moved from a Provider organisation to NHS Barnsley, a Commissioning Organisation, as Assistant Director of Business Planning & Performance and was responsible for Corporate performance management, business planning and patient & public involvement. She secured the role of Assistant Chief Operating Officer on 2011 working at Board Level on performance management and primary care Contracting, including having responsibility for the management of processes for dealing with poorly performing doctors. Sue retired from the NHS after working in commissioning for 11 years and took up her role as Lecturer in Health Management & Leadership at the University of Bradford. Her wealth of NHS clinical and managerial experience in invaluable when working with existing and aspiring health and social care managers. Sue started her career as a Dietitian, working in the NHS at Pinderfields Hospital in Wakefield. She worked as a Dietitian for 15 years holding a number of specialist dietetic posts (Burns, Plastic Surgery, Paediatrics and Intensive Care) and eventually becoming Dietetic Manager. She then moved into a management role to become the GP Liaison Manager. This role involved the development & maintenance of effective communications with GPs and practices and the planning of primary care services. She then became Assistant Director of Business Development for the Pinderfields and Pontefract NHS Trust; this role involving the negotiation, maintenance & monitoring of a portfolio of GP Fundholding contracts, the management & development of Primary Care Outreach Services, the negotiation & management of waiting list initiatives and being the corporate lead for patient & public involvement. It was whilst in this role that Sue developed a passion for Patient and Public Involvement and developed the first Patient & public Involvement Framework in the North of England. This work led to Sue being part of the working group that wrote Chapter 10 (Changes for Patients) of the NHS Plan (DH 2000) and being part of the strategic development of the NHS at the highest level. Sue then took on the role of Assistant Director of Service Development and became the Lead Cancer Manager for the Trust, Implementing key national service developments eg NHS Cancer Plan & National Service Frameworks, reviewing & monitoring of clinical services and developing strategic, business and services development plans. Sue then moved from a Provider organisation to NHS Barnsley, a Commissioning Organisation, as Assistant Director of Business Planning & Performance and was responsible for Corporate performance management, business planning and patient & public involvement. She secured the role of Assistant Chief Operating Officer on 2011 working at Board Level on performance management and primary care Contracting, including having responsibility for the management of processes for dealing with poorly performing doctors. Sue retired from the NHS after working in commissioning for 11 years and took up her role as Lecturer in Health Management & Leadership at the University of Bradford. Her wealth of NHS clinical and managerial experience in invaluable when working with existing and aspiring health and social care managers.

Research

Process mapping Commissioning Process mapping Commissioning Current Projects Working on a paper on Process mapping Working on a paper on Commissioning Current Projects Working on a paper on Process mapping Working on a paper on Commissioning

Publications

Peer Reviewed Journal
TitleBrexit: the consequences and impact on the health sector (2017)
AuthorsMcIntosh, Bryan; West, Sue
 
TitleA way forward: Process mapping and the delivery of mental health services (2016)
AuthorsMcIntosh, Bryan; Breen, Liz; West, Sue
 
TitleA new hope: Public social partnerships (2016)
AuthorsMcIntosh, Bryan; West, Sue
 
TitleHospital pharmacy: A new relationship (2014)
AuthorsRania, T.; McIntosh, Bryan; West, Sue