Jiachen joined the School of Management in 2016, having previously served as Director of Undergraduate Studies in the Department of Management Science at the University of Strathclyde. Over the past decade, she has held a range of significant leadership and service roles within the School, including Director of the DBA Taught Stage (2017–2018, prior to the role being discontinued) and Vice Chair of the Humanities, Social and Health Sciences Research Ethics Panel (since 2017). She also served on both the Postgraduate Research (PGR) Sub-committee and the Research & Innovation Committee until Summer 2025, prior to the University’s transformation restructuring.
She has extensive teaching experience across undergraduate, postgraduate, MBA, Executive MBA, Morrison’s, and distance-learning programmes, including modules such as Operations Management, Global Supply Chain Management, Procurement Fundamentals and Quality Systems, and Supply Chain Analytics and Technology Management. Since 2024, she has also played an active role in teaching enhancement by organising workshops on teaching large classes, team-based learning, and the use of AI in teaching and learning. This work has supported colleagues in developing more effective and responsible assessment practices, strengthened shared understanding of educational tools and techniques, and contributed to wider staff capability development across the School.
Her research has developed around a distinctive and highly relevant combination of process improvement, Industry 4.0, servitization, and supply chain management, with particular application to the healthcare and manufacturing sectors. She has shown clear strength in securing and contributing to externally funded and internationally collaborative research. As Co-Investigator on the Newton Fund-supported BLESS U project, an IoT-enabled smart clinic initiative, she helped advance international collaboration between the UK and Indonesia while supporting innovation in healthcare services. In addition, she secured funding to participate in British Council-funded workshops in Brazil, Mexico, and China, demonstrating both the international reach of her research and her ability to build valuable global partnerships and networks. Her broader publication portfolio includes journals such as Supply Chain Management: An International Journal and Information Systems Frontiers. A particularly notable aspect of her research is her work on how Industry 4.0 enables servitization and reshapes value-adding activities in manufacturing. This research received the Best Paper Award in the Operations, Logistics and Supply Chain Management track at the British Academy of Management Conference in 2023, reflecting strong external recognition of its originality, rigour, and relevance. She had previously also received an Excellent Paper Award for her research on stakeholder engagement in healthcare. Together, these achievements demonstrate not only the quality of her scholarship, but also its resonance across both academic and practitioner communities.
She has also demonstrated strong external engagement through her contributions to the wider academic and professional community. She is a member of the British Academy of Management Peer Review College, contributing to the peer review process and supporting the maintenance of scholarly standards within the management research community. She also serves on the Editorial Board of the International Journal of Design Engineering, Journal Scientia et PRAXIS, regularly reviews for leading journals, and acts as an external examiner for MSc programmes at other universities. These roles reflect the esteem in which her expertise is held and her active contribution to maintaining quality and rigour within the academic community.
Process improvement in healthcare industry, knowledge management & decision making for SMEs, sustainable supply chain, business process and IT alignment, and servitization.
Hou, J.;Li, J. (2024) N/A. In Nguyen, T.A. editor(s) Elsevier.
Emilia Vann Yaroson, Liz Breen，Jiachen Hou, Julie Sowter (2019) Pharmaceutical Supply Chains Medicines Shortages. Springer .
Jiachen Hou & Daizhong Su (2006) Computer Supported Collaborative Work in Design III. Springer .
Su, D., Hull, J.B. and Hou, J. (2003) Advanced Design, Production and Management Systems. Taylor and Francis .
Sigwele T.;Naveed A.;Hu Y.;Ali M.;Hou J.;Susanto M.;Fitriawan H. (2019) Journal of Physics: Conference Series. 1376
Tshiamo Sigwele, Yim Fun Hu, Muhammad Ali, Jiachen Hou, Misfa Susanto, Helmy Fitriawan, Arjmand Naveed (2018) 2018 International Conference on Engineering, Technologies, and Applied Sciences. unknown
Sigwele T.;Hu Y.;Ali M.;Hou J.;Susanto M.;Fitriawan H. (2018) 2018 IEEE Global Communications Conference, GLOBECOM 2018, Proceedings. N/A
Tshiamo Sigwele, Yim Fun Hu, Muhammad Ali, Jiacheng Hou, Misfa Susanto, Helmy Fitriawan (2018) IEEE Global Communications Conference . Unknown
Tshiamo Sigwele, Yim Fun Hu, Muhammad Ali, Jiacheng Hou, Misfa Susanto, Helmy Fitriawan (2018) 2018 IEEE 6th International Conference on Future Internet of Things and Cloud . Unknown
Sigwele T.;Hu Y.;Ali M.;Hou J.;Susanto M.;Fitriawan H. (2018) Proceedings - 2018 IEEE 6th International Conference on Future Internet of Things and Cloud, FiCloud 2018., 370-376.
Yang L.;Hou B.;Zhang M.;Zhu Q.;Zhu J.;Zhou X.;Ma X.;Mi M.;Wu M.;Zhang H.;Hao Y. (2018) 2018 1st Workshop on Wide Bandgap Power Devices and Applications in Asia, WiPDA Asia 2018., 125-130.
Jiachen Hou (2017) International Academy of Science, Technology, Engineering and Management conference,. unknown
Jiachen Hou, Daizhong Su (2006) Proceedings of the International Conference on Advanced Design and Manufacture. unknown
Jiachen Hou, Daizhong Su (2006) Proceedings of the International Conference on Mechanical Transmissions. unknown
Jiachen Hou, Daizhong Su (2006) roceedings of the International Conference on Advanced Design and Manufacture. unknown
Jiachen Hou, Daizhong Su (2005) China Europe Engineering Education. unknown
Jiachen Hou, Daizhong Su, B Hull (2004) Proceedings of the International Conference on Computer Supported Collaborative Work in Design. unknown
Emilia Vann Yaroson, Liz Breen, Jiachen Hou, Julie Sowter (2023) Supply Chain Management-An International Journal.
Vann Yaroson E.;Breen L.;Hou J.;Sowter J. (2023) Supply Chain Management-An International Journal. 28, 738-759.
Emilia Vann Yaroson, Liz Breen, Jiachen Hou, Julie Sowter (2023) Benchmarking.
Fatema Al-Dhaen, Jiachen Hou, Nripendra P. Rana, Vishanth Weerakkody (2021) Information Systems Frontiers. not known
Emilia Vann Yaroson, Liz Breen, Jiachen Hou, Julie Sowter (2021) Supply Chain Management-An International Journal. not known
He, R.; Xiong, Y.; Cheng, Y.; Hou, Jiachen (2016)
Hou, Jiachen (2014)
Jiachen Hou & Daizhong Su (2010) Key Engineering Materials. 450
Jiachen Hou & Daizhong Su (2007) International Journal of Design Engineering. 1
Jiachen Hou & Daizhong Su (2007) Journal of Manufacturing Technology Management. 18
Jiachen Hou & Daizhong Su (2006) Computers in Industry. 57