Keeping you safe

Your mental and physical wellbeing is what we care about the most. During these times we know how important staying active is.

Our main priority is to provide you with a variety of options to stay active. When you visit us we want you to feel comfortable and safe to have the best workout possible.

Our COVID pledge

We truly value your membership and understand it is difficult to plan when the world around us is ever-changing.
Our Covid Pledge ensures you get what you pay for. If your circumstances change, we want you to know we are here to support you.

  • If you need to shield, we will freeze your membership 
  • If you are made redundant, we will freeze your membership 
  • If the centre closes due to COVID, we will extend your membership for the days we are closed 
  • If you prefer to exercise at home, we will provide you with virtual workouts 

Safety measures

We will ensure health and hygiene measures are in place throughout our facility to provide you a safe and friendly place to enjoy working out. We monitor and implement all government, local government, Sport England and CIMSPA guidelines. We will amend our procedures in line with any changes to regulations.

  • All staff members have been trained in cleaning and strict hygiene rules with regards to washing their hands
  • Personal protective equipment (PPE) has been provided to all staff members
  • Our staff members have been told they should not leave home if they display any of the symptoms associated with Covid-19

We might look different 

  • We've installed screens at our reception
  • We've created an online booking system to allow for contactless booking
  • Some of our timings are different; squash is 40 minutes, whilst gym, swim, football, basketball and badminton sessions are 60 minutes
  • All our sessions have limited spaces to promote customer safety

How you can keep yourself and others safe

To allow us to keep you safe we will be asking you to follow some of our measures as well.

Before arriving at Unique

  • Stay at home if you are unwell
  • Book your session online via our Portal
  • Changing rooms, showers and hairdryers are all available 
  • Be familiar with the guidelines specific for the activity you are coming to participate in (see protocols below)

Whilst at Unique

  • All users are encouraged to scan our QR code upon arriving at the reception
  • We encourage you to wear a face covering in all areas of the building when you are not exercising
  • Wash or sanitise your hands on arrival
  • Let us know you've arrived for your session by speaking to reception
  • Follow all designated walkways
  • Use sanitising stations to clean the equipment before and after your usage
  • Users must vacate the area as soon as their booking has finished

Sport specific protocols

Updated 26/07/2021

Key Information

  • Customers must scan their card on entry or sign in at reception
  • We encourage customers to wear a face covering when moving between equipment in busy areas
  • Cleaning stations must be used to wipe down equipment after use - you cannot use your own towel

 

Updated 26/07/2021

General Swim Key Information

  • Capacity is limited to 20
  • No lane swimming is available
  • Swimming sessions are 60 minutes

Lane Swim Key Information

  • Capacity is limited to 30
  • Swimming sessions are 60 minutes
  • Overtaking is now permitted

Swimming Lesson Key Information

  • Spectators for swimming lessons in the viewing area must wear a face covering

Updated 16/07/2021

  • Capacities are limited but have been increased
  • All customers must use hand sanitiser before and after a workout
  • Sharing equipment is not permitted

Updated 16/07/2021

Key Information

  • Toilets and showers are available, we encourage you to wear a face covering
  • We ask that you do not share equipment

Updated 14/05/2021

Key Information

  • Sessions are 60 minutes
  • Bring your own equipment, sharing of equipment is not permitted

Updated 16/07/2021

Key Information

  • Sessions are 40 mins
  • Bring your own equipment, we ask that you do not share equipment
  • No wiping of hands on the wall
  • Back to back sessions have returned

Updated 16/07/2021

Key Information

  • Sessions are 60 minutes
  • All players must use hand sanitiser before and after the session

Updated 16/07/2021

Key Information

  • Sessions are 60 minutes
  • All players must use hand sanitiser before and after the session

Home workouts

Even if you're working out from home, we’re dedicated to continuing to help and support you with your fitness and wellbeing.

Staying active and motivated when you are not in your normal routine is a challenge. But there are plenty of ways to keep your body and mind healthy even when you can’t get to the gym, pool or court.

  • We have a large number of workouts stored on our Youtube channel
  • Get in touch if you need any advice about your own home workouts