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Coronavirus and student finance/bursaries

We appreciate the stress and concern that the current situation has likely put you under.

The University would like to clarify the position of the University in regards to any payments due to students.

Maintenance loans

The Student Loans Company (SLC) will pay your maintenance loan as per normal at the start of the summer term. 

For further information/guidance, please refer to the update issued by the SLC on 24 March 2020.

For Student Loan queries at the University, please email


The Student Loans Company (on behalf of the University), will pay any student who’s eligible for payments – as per normal processes/procedures. The scheduled payment for the majority of these students is 30 March.

The coronavirus situation will not impact on any payments that are scheduled to be made to you.

For bursary queries, please email

Suspension of study

If you're thinking of suspending your study due to coronavirus, please contact your personal tutor in the first instance.

If you have a query regarding the fee that you will be charged in relation to your suspension, please email

Coronavirus, fees and finance frequently asked questions

Our Student Life Team are available to provide support and guidance if you find yourself in fiinancial difficulties. We can provide, advice, support and hardship funding – you can find out about the service and the team can be contacted at

If you have lost work, there are a lot of part time work opportunities currently available – our Careers and Employability Service can support you to find alternative work so please do contact them at or look at Job Teaser to see what opportunities are available.

The University’s first priority is the safety, health and wellbeing of our students, staff and visitors.  This is why we took the decision to close our physical campus and move to a virtual campus. We are continuing to follow government and Public Health England advice to support the safety of our communities.  Beyond this, our next priority is to support our students to continue their learning through remote teaching that is being managed with as little disruption as possible.

This is an extraordinary situation and we are doing everything we can to support your learning and development.  Although our physical campus is now closed, we are continuing to deliver learning, teaching and student support remotely.

Your programme team are working extremely hard to support you by delivering your learning and teaching remotely, and they will have been in contact with you to explain the new arrangements for your classes.  All of our support services remain available to you and we encourage you to access them.  We have put in place special arrangements for Extenuating Circumstances to ensure that no student is disadvantaged academically as a result of the Coronavirus.

If you feel you cannot continue to study at the present time, you can also choose to suspend your studies, and pick them up again when you believe you are ready to do so.  Your Personal Academic Tutor (PAT) or Programme Leader can discuss your circumstances with you in more detail and we would also recommend that you seek advice from our Student Fees team (you can contact them at

We have put comprehensive information on our webpages, including frequently asked questions, to explain the arrangements we have in place, and you can find that information on our coronavirus.

If you are dissatisfied with the way the University has responded to the Coronavirus crisis, you may decide to submit a Formal Complaint to us.  Full information on how to do this is available. When you submit a complaint, you will need to explain why you are dissatisfied, and what you are seeking in remedy.

We will then review your complaint and consider whether we think it is justified, and, if it is, any remedy due. Once our internal procedures are completed, you have recourse to the Office of the Independent Adjudicator for Higher Education who can look at your complaint independently, if you are unhappy with our response. You can find full details of the procedures at the link above.

The University hasn’t closed – we have closed our physical campus but are continuing to support you remotely. We are continuing to provide learning, teaching and student support, and are continuing to support you to progress/complete your award. Therefore, tuition fees are still due. 

If you are having difficulting paying your fees, please contact us at to discuss your options. 

If you are having difficulty paying your fees, please contact us at; please include details on how your ability to pay has been impacted so we can discuss your options with you. 

With immediate effect and until further notice all direct debit and salary monthly membership payments will suspended. No action is required on your part to arrange either the suspension or to re-start the payments when we re-open. Credit for the payment made at the end of March will be applied when we re-open in the form of a delayed payment start so please rest assured that you will not lose out.

If you paid upfront for your membership we will arrange to extend your membership for you when we re-open.

Even though we will not be collecting any payments from you, you can still continue to access our online services and we encourage you to do so. Please also invite your friends and family to make use of our online provision, it will also be free for them to use as it is more important now than ever that we all stay active to stay well.

We would like to take this opportunity to thank you for your loyalty and ongoing support.

Useful links:

Workout page

YouTube channel

Facebook page

Instagram account:

Stay safe and stay active,

The Unique Team