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External Complaints

The University welcomes all constructive feedback on its activities, whether positive or negative, and understands that, from time to time, people or organisations external to the University may feel their expectations have not been met by the University, its staff or students. This procedure aims to provide a mechanism which will deal with any such complaints in a timely and open way.

This procedure is not to be used by staff or students, each of whom have their own procedures.

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