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Configuring Mobiles for Office 365

Mobile devices (Smartphones and Tablets) can be synchronised with Office 365 so that email, contacts, calendar, tasks and notes are shared across all your devices. Setting your device up to synchronise directly with Office 365 will enforce the following security settings:

  • A 4 digit pin or password must be set upon connection if the device does not already have one (you will be asked to add when you follow the instructions).
  • If you have an Android device, your device will be encrypted; this will prevent the theft of both personal and University data if the device is lost or stolen. Encryption will happen automatically once you add your Office 365 account. Please save University files to your device and not to removable media such as SD cards.
  • Remote wipe – if your device is lost or stolen you can choose to wipe it through Outlook on the web. You must remember to wipe the device if it holds University data.

If you do not wish security settings enforced on your mobile device then please use your mobile web browser with Outlook on the web located at http://mail.bradford.ac.uk – Outlook on the web is designed to work with all mobiles but you will need to login each time. You should not set your device to remember the password.

iOS - iPod, iPhone and iPad

  1. Choose Settings from the home screen.
  2. Go to Mail, Contacts, Calendars and choose add account.
  3. Choose Exchange.
  4. In the email address field enter yourusername@bradford.ac.uk. DO NOT enter your email address.
  5. Enter your University password.
  6. Name the account whatever you like in the description e.g. Bradford Uni
  7. Click on Next.
  8. Choose which data types you want to sync or leave them all on.
  9. Choose Save.

Next set your default accounts:

  1. Staying in Settings > Mail, Contacts, Calendars, scroll down to the Mail heading and select Default Account.
  2. Scroll down to Contacts and set the Default Account that you wish new contacts created on your device to sync to.
  3. Scroll down to Calendar and set the Default Account that you wish new appointments created on your device to sync to.
  4. Staying in Settings select the Notes menu.
  5. Set the Default Account that you want notes created on your device to sync with.

Android (eg Samsung Galaxy S2)

Important note for Sony Xperian or users of 'rooted' / hacked devices

If you have a Sony Xperian mobile do not configure it for use with Office 365 at this time. There is a known bug in many of the devices that causes them to be unusable after the device is encrypted see: http://talk.sonymobile.com/t5/Xperia-SP/Bootloop-after-Update-Xperia-SP-can-t-decrypt-encrypted-data/td-p/330710.

We will notify users when we are confident this issue has been resolved.

If your device has been 'rooted' or hacked in a similar manner we ask that you do not configure your device for use with Office 365 or other University systems. In some cases rooted devices have been known to fail the encryption process and render the device unusable.

Setup instructions

Before starting this process please ensure your device is over 80% charged else the process will not complete. As we have encountered a known fault with encryption for devices from one manufacturer it is possible that other devices may also be affected. We therefore recommend that you backup any important data (eg contacts, photos, files, etc) on your device first before carrying out the following steps. If you are unsure how to do this please consult your phones manual. The device encryption activated by Office 365 is a standard function in Android handsets and the University of Bradford accepts no liability if the encryption process fails on your handset as this will be due to a fault with the device. 

The exact dialogue i.e. when to press next, etc, changes across different Android implementations. The most common process is described below but if next buttons or fields appear in a different order it doesn’t necessarily mean you have gone wrong. Follow the below steps as closely as you can:

  1. Go to Settings and choose Accounts and Sync.
  2. Choose Add Account.
  3. Choose Microsoft Exchange Activesync.
  4. In the email address field enter yourusername@bradford.ac.uk. Do not enter your email address.
  5. Enter your University password.
  6. Click Next.
    In all test cases the automatic detection of the server settings have failed and the following steps are needed to manually add the account:
  7. Change the User name to username@bradford.ac.uk
  8. Press Next.

If you get a 'Setup could not finish' dialogue, choose Edit details.

  1. In Exchange server enter outlook.office365.com
  2. Choose Next.
  3. If asked to activate choose OK.
  4. Choose OK for 'Remote security administration'.
  5. At this point you can alter your sync frequency and the types of data you want to sync. Check you are happy with each one and then choose Next.
  6. Choose Activate for 'Activate device administrator'. This gives Office 365 permission to enforce security (described above) on your device.
  7. If asked set your PIN or password.
  8. If asked choose Encrypt device.

Once encryption has completed you should be able to view your email on your devices mail app. If you cannot see your University email please go to your email folders and make sure that your are in the correct mail account.

Other devices

Detailed instructions for setting up other devices are provided by Microsoft at http://bit.ly/mobo365. However, the below information may be sufficient for those familiar with their devices.

Devices which support Exchange

  • Type: Exchange / Activesync
  • Email Address: username@bradford.ac.uk (do not use your full email address).
  • Username: username@bradford.ac.uk (do not use your full email address).
  • Password: your university password.
  • Server: outlook.office365.com
  • Security: SSL
  • Type: Exchange / Activesync
  • Email Address: username@bradford.ac.uk (do not use your full email address).
  • Username: username@bradford.ac.uk (do not use your full email address).
  • Password: your university password.
  • Hostname: outlook.office365.com

Devices which don't support Exchange (Pop / Imap only, often shown as 'Other')

  • Type: Other / IMAP
  • Email Address: username@bradford.ac.uk (do not use your full email address).
  • Username: username@bradford.ac.uk (do not use your full email address).
  • Password: your university password.
  • Incoming mail server hostname: outlook.office365.com
    • Port: 993
    • Encryption method: SSL
  • Outgoing email server hostname or SMTP server: smtp.office365.com
    • Port: 587
    • Encryption method: TLS

Adding a shared mailbox to your phone

If you use a shared mailbox, eg example@bradford.ac.uk, you can access this from your mobile device by adding an additional account.

In this case, do not add an Exchange account. Instead add a new IMAP account. On many phones this is listed under the account type Other.

Incoming settings

  • Protocol = IMAP
  • Email Address = shared@domain.com
  • Username = username@bradford.ac.uk/sharedbox@bradford.ac.uk (replace the items in bold with your username and the name of the shared mailbox).
  • Password = password for User
  • IMAP Server = outlook.office365.com
  • Security Type = SSL
  • Server Port = 993

Outgoing server settings

  • Username = username@bradford.ac.uk
  • Password = your email password
  • SMTP Server = smtp.office365.com
  • Security Type = TLS