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Email for Students

Service running.  Service running

Service description

The student email service provides all students with a personal email account with a University address. The service is provided by Microsoft but managed by IT Services.


  • Provision of a University email address and mailbox hosted by Microsoft Office 365.
  • On site and remote access.
  • Ability to share mailbox items and collaborate with others.
  • Office 365 Recover Deleted Items functionality allows users to self-restore emails deleted within 14 days.
  • Known spam and virus threats spam are filtered out (with a degree of customer control).
  • IMAP access to the mail store is available. However this will only give limited functionality (no access to calendars).

Service owner

IT Services.


Available to all students.

Service hours

24 hours throughout the year with the following exceptions:

  • System maintenance normally takes place during the weekly improvement period. Scheduled improvement dates are also planned throughout the year. See all IT improvement dates.

Any performance issues are displayed on the IT Service Status page.

Level of service

Microsoft provides an uptime guarantee of 99.9%.

Support and documentation

Documentation is available.

Support is available from IT Servicedesk.

Request process

Students are automatically provided with an Office 365 account when they activate their University IT account. The email address is constructed based on name information in the official student record.

Student email addresses are searchable for internal users:

To request a change in the allocated email address, contact IT Servicedesk in the first case. In general, changes will only be made based on student record data, however IT Servicedesk can advise on this matter.

Email request forms.

User responsibility

Users are expected to follow terms of use as laid out in Regulation 21.

Users should actively housekeep their mailbox.


This service is provided free of charge.