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Waste Removal: Service Level Agreements

Day-to Day Controlled Waste 

Service Provision from Estates & Facilities Department - Daily

  • Designated waste points (listed separately) to be checked every day and Household bin emptied every day plus any other bins which require to be emptied either because of volume or nature of waste to be emptied.
  • Bins to be wiped clean every week, Where bins are becoming over filled within same day extra collections or extra locations will be added, on temporary or permanent basis.

Responsibilities of Users

  • Minimise waste creation & maximise recycling.
  • Waste to be put in correct bin (small amounts of cardboard to be flattened and put behind bins).
  • Bins not to be overfilled.
  • Owner of space must allow sufficient space for complete set of bins to be co-located in user friendly locations where waste operatives can access daily without the need for occupants to be there and without disturbing activities taking place there.

Waste Paper

Service Provision from Estates & Facilities Department - On Request

  • Waste removed within 3 working days of request (may increase to 5 during exams or during week of degree ceremonies).
  • Confidential waste will be stored securely prior to collection by contractor, and taken to secure premises and shredded and all paper recycled.

Responsibilities of Users

  • Do not fill bags excessively (if over 25Kg will not collect).
  • To order more green bags or white bags contact 3001 or email helpdesk.
  • Avoid contamination with other waste to help recycling.
  • Where paper is confidential, keep in a secure location and use white bags.
  • Do not cause trip hazards or fire hazards by dumping in walkways or corridors.

Office Clearances

Service Provision from Estates & Facilities Department - On Request

  • Removal, recycling and/or disposal of waste as part of office moves, clear-outs of storage areas, prior to refurbishment or similar. 

Responsibilities of Users

  • Provide 5 working days notice of job.
  • Arrange for separate disposal of hazardous waste.
  • Where there is unwanted furniture and or equipment, please try and let others know about items in question (surplus) well in advance in order to allow time to transfer items to new owner.
  • Maximise the proportion of waste that is recycled, including the reduction, re-use, segregation and recycling of wastes.

Waste Skips

Service Provision from Estates & Facilities Department - On Request

  • Ancillary Services will liaise with Waste Contractor to book skip, detailing times and exact location as discussed with customer.
  • Contract to be managed by Estates & Facilities.
  • Figures to be kept on weights of waste collected.
  • Arrange access to campus for waste company.
  • Retain waste transfer notes.

Responsibilities of Users

  • Customer to identify where the skip is to be located (in line with advise from Fire Officer, must be either 10m from a building in a secure compound or must be a fully enclosed lockable skip if located nearer to building.
  • Customer to ensure location does not cause obstruction or where it takes up parking space that security are aware and ok with this.
  • Customer to ensure waste in the skip corresponds with description given when skip was requested.
  • Any transfer note to be forwarded to Ancillary Services.
  • Customer to ensure that there is no unauthorised removal of any waste by any third party other than as arranged with Estates and Facilities.
  • Customer to notify Estates and Facilities once skip is full and needs emptying and bringing back or once it is finished with and needs removal altogether.

Laboratory Glass

Service Provision from Estates & Facilities Department - Monthly

  • All bins with waste glass to be removed and treated as hazardous waste.
  • Clean bins left on a one for one swap (bins 75Lt capacity).
  • All glass to be recycled once chemical traces removed.
  • Consignment notes kept by Estates and Facilities.
  • Invoices coded centrally and proportionately according to spreadsheet of labs subscribing to this service.

Responsibilities of Users

  • Facilitate access or leave bins outside lab (where this is practical).
  • No full bottles or glass containers must be put in bins. This is not a chemical removal but a precaution to ensure no hazardous waste ends up in the wrong waste stream.

Clinical Waste

Service Provision from Estates & Facilities Department - Weekly

  • Co-ordinate contract liaison.
  • Clinical waste Eurobins to be provided, removed on a weekly basis and replaced with clean empty bins.
  • Audit trail of waste to be maintained to comply with legal, regulatory and due diligence principles. 
  • Ordering Sharps bins and Medibins for departments.

Responsibilities of Users

  • Departments to only use clinical waste bins designated for their specific use and as arranged with Ancillary Services.
  • Only waste matching the pre-arranged description and type, and labelled accordingly, must be placed in any particular Eurobin.
  • All containing liquid or which might contain liquid to be contained in rigid waterproof sealed Medibin containers purchased by the user department for this purpose.
  • All waste containing sharps to be contained in sharps boxes purchased by the user department for this purpose.
  • Any anticipated significant increase or decrease in volumes to be notified so that capacity can be increased or decreased.
  • Bags, Medibins and/or sharps bins to be taken to the clinical waste Eurobins by customer department staff.

Catering Waste

Service Provision from Estates & Facilities Department - Daily

  • Daily removal by designated contractor/member of staff from prearranged locations.

Responsibilities of Users

  • Customer to ensure only the right waste is put in the right waste container: eg where recyclables such as plastic, paper etc are disposed off these to be segregated and recycled, glass in glass bins only. Where food waste collections are possible, food to be segregated and contained in the appropriate container and only appropriate (compostable) liners to be used.
  • All reasonable care to be taken where bins are placed outside to prevent fire risk and access to pests (lids to be kept closed, area to be kept tidy).
  • No hazardous waste (eg fridges, electrical items) to be placed in collection areas without prior arrangement with Estates and Facilities.
  • Catering waste to be removed from meeting and event rooms when buffets are cleared at the end of the event and disposed of through central point.