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Electrical Section SLAs

These are the draft Service Level Agreements for the Electrical Section of Estates and Facilities.

Service Levels have been calculated after considering the severity of the issue, the disruption caused to users and where appropriate it's location. All the Service Level Agreements for the department will be discussed with Schools shortly with a view to ratification by the University.

The cross-section SLA document contains details of the service offered, contact information and the responsibility of both the User and Estates and Facilities, our commitments and whether the task falls inside or outside of our agreed overheads.

Sample tasks for this section are included below and the full draft Service Level Agreements (xlsx, 87KB) is available for download.

Typical Electrical Section Tasks

 Task Job TypeResponseRectification
External lighting External Lighting 7 days 14 days 
       
Emergency light not working Emergency Lighting 1 day 3 days
       
Lighting failure (more than one light) General Lighting 1 day 3 days
Light not working General Lighting 1 day 3 days
Clean and replace light diffuser General Lighting 7 days 14 days
Damaged light switch General Lighting 7 days 14 days
Replace vanity/sink light General Lighting 7 days 14 days
       
Fire alarm system fault Fire Alarms 1 day 3 days
Fire exit light not working Fire Alarms 1 day 3 days
       
Automatic door will not close properly Electrical - Power 1 day 3 days
Cooker not working Electrical - Power 2 days 7 days
Fridge not working Electrical - Power 1 day 3 days
Freezer not working Electrical - Power 1 day 3 days
Microwave not working Electrical - Power 3 days 14 days
Minor electrical fault Electrical - Power 7 days 14 days
No power to building Electrical - Power 2 hours 3 days
No power to room Electrical - Power 1 day 3 days
No power to socket Electrical - Power 1 day 3 days
       
Minor electrical task Electrical - General 7 days 14 days
       
Lift breakdown - empty Lift Breakdown 2 hours 2 days
Lift breakdown - person trapped Lift Breakdown 1 hour 2 days