Electrical Section SLAs
These are the draft Service Level Agreements for the Electrical Section of Estates and Facilities.
Service Levels have been calculated after considering the severity of the issue, the disruption caused to users and where appropriate it's location. All the Service Level Agreements for the department will be discussed with Schools shortly with a view to ratification by the University.
The cross-section SLA document contains details of the service offered, contact information and the responsibility of both the User and Estates and Facilities, our commitments and whether the task falls inside or outside of our agreed overheads.
Sample tasks for this section are included below and the full draft Service Level Agreements (xlsx, 87KB) is available for download.
Typical Electrical Section Tasks
|External lighting||External Lighting||7 days||14 days|
|Emergency light not working||Emergency Lighting||1 day||3 days|
|Lighting failure (more than one light)||General Lighting||1 day||3 days|
|Light not working||General Lighting||1 day||3 days|
|Clean and replace light diffuser||General Lighting||7 days||14 days|
|Damaged light switch||General Lighting||7 days||14 days|
|Replace vanity/sink light||General Lighting||7 days||14 days|
|Fire alarm system fault||Fire Alarms||1 day||3 days|
|Fire exit light not working||Fire Alarms||1 day||3 days|
|Automatic door will not close properly||Electrical - Power||1 day||3 days|
|Cooker not working||Electrical - Power||2 days||7 days|
|Fridge not working||Electrical - Power||1 day||3 days|
|Freezer not working||Electrical - Power||1 day||3 days|
|Microwave not working||Electrical - Power||3 days||14 days|
|Minor electrical fault||Electrical - Power||7 days||14 days|
|No power to building||Electrical - Power||2 hours||3 days|
|No power to room||Electrical - Power||1 day||3 days|
|No power to socket||Electrical - Power||1 day||3 days|
|Minor electrical task||Electrical - General||7 days||14 days|
|Lift breakdown - empty||Lift Breakdown||2 hours||2 days|
|Lift breakdown - person trapped||Lift Breakdown||1 hour||2 days|
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