Building Section SLAs
These are the draft Service Level Agreements for the Building Section of Estates and Facilities.
Service Levels have been calculated after considering the severity of the issue, the disruption caused to users and where appropriate it's location. All the Service Level Agreements for the department will be discussed with Schools shortly with a view to ratification by the University.
The cross-section SLA document contains details of the service offered, contact information and the responsibility of both the User and Estates and Facilities, our commitments and whether the task falls inside or outside of our agreed overheads.
Sample tasks for this section are included below and the full draft Service Level Agreements (xlsx, 87KB) is available for download.
Typical Building Section Tasks
|Carpet: Trip Hazard||Floor Finishes||1 day||1 day|
|Carpet: Replacement||Floor Finishes||14 days||28 days|
|Floor finishes. Miscellaneous Job||Floor Finishes||14 days||28 days|
|Stair nosing repair/refitting||Floor Finishes||1 day||1 day|
|Vinyl floor covering lifting or loose; make safe||Floor Finishes||1 day||1 day|
|Miscellaneous Job||Grounds Maintenance||7 days||14 days|
|Broken/damaged fence||Grounds Maintenance||7 days||14 days|
|Cut back growth||Grounds Maintenance||7 days||14 days|
|Fallen tree/large branch||Grounds Maintenance||1 day||3 days|
|Moving/dangerous paving slabs; make safe||Grounds Maintenance||1 day||3 days|
|Pest Control: Miscellaneous Job||Pest Control||1 day||3 days|
|Wall/Ceiling repair||Building||2 days||14 days|
|Refix wall tiles||Building||2 days||14 days|
|Replace broken ceiling tile(s)||Building||7 days||14 days|
|Minor Building Repair||Building||7 days||14 days|
|Structural Repair||Building||2 days||14 days|
|Painting - internal||Painting||14 days||28 days|
|Painting - external||Painting||14 days||28 days|
|Patch-paint damaged wall or ceiling||Painting||14 days||28 days|
|Door frame repair||Joinery||2 days||14 days|
|Door lock not working: Bedroom||Joinery||2 hours||12 hours|
|Door lock not working: Other||Joinery||1 day||3 days|
|Door repair||Joinery||1 day||3 days|
|Ease door||Joinery||7 days||14 days|
|Replace door||Joinery||7 days||14 days|
|Window repair (not glazing)||Joinery||7 days||14 days|
|Window replacement||Joinery||2 days||14 days|
|Furniture repair||Joinery||7 days||14 days|
|Filing cabinet locked but no key||Joinery||7 days||14 days|
|Fitting of fixtures||Joinery||7 days||14 days|
|Repair damaged kitchen fittings||Joinery||7 days||14 days|
|Change batteries to Salto lock||Joinery||1 day||3 days|
|Joinery task||Joinery||7 days||14 days|
Check us out on Facebook!
"to be seen as delivering professional, economic, cutting edge solutions with an enthusiastic, pro-active customer focused approach"
Report a Fault
Virtual Green Campus Tour
A-Z of Waste (what goes where?)
Estate Strategy 2015 -2025 (pdf, 2.5MB)
Service Level Agreements
Building Floor Plans
Notification of Works
Car Parking Permits