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Report a Faulty Lock

Salto handles warn when batteries are low by flashing red a number of times before allowing (or refusing) entry. These warning are added to each card and transmitted to the database when next presented to an online reader. Should the handle be completely dead to all cards then it is likely the batteries have drained completely.

Faults can happen with online card readers  for a number of reasons including hardware, power supply, alarm system faults and malfunctioning push buttons and readers. Please notify us if the readers is flashing red and/or alarming for no apparent reason.

If you suspect there is a physical issue with a reader on the door access system, please report the fault to or telephone 01274 2333001.