IT Services
A Department of Learner Support Services
If you are part of CCS then the first point of contact for problems with your computer is ICT Servicedesk. The desk is open from 07:30 until 17:30 Monday to Friday. If no one is available to take your call then it will divert to our voicemail facility and a member of the ICT Servicedesk team will get back to you.
If the member of staff is part of Corporate Services there is a form that needs to be filled in and signed by the head of the department they will be working in..
You need to press escape (probably a couple of times) until your normal desktop comes up. You will not be connected to the network. Then shut down your computer in the normal way by going to Start then shut down. Wait approximately 10 minutes before restarting your PC. You should then be able to log on as normal. If you still can't log on then contact contact ICT Servicedesk.
All of the documentation concerning Information Access, Security Issues, Codes of Practice, Codes of Conduct and Regulations is available on the Learner Support Services policy Web pages.
Any file stored on H: or G: drive can be retrieved. Contact ICT Servicedesk with the exact location of where the file was stored and the name of that file.
The desktop storage service has been designed to store work-related data files only (Word, Excel and similar programs). Large extract files of data which are also stored elsewhere should not be stored, nor should large non-work related graphic files. In particular it is not acceptable to store games, screen-savers and other recreational or personal software. IT Services will periodically run programs to detect such personal software and may take suitable action to deal with the situation. Any programs, even ones used for work purposes, should not be stored due to the risk of virus infection and accidental deletion. If there is a requirement to use a specialist piece of software contact ICT Servicedesk, who will be able to advise on a secure way of making this available.
IT Services would like all users to keep G: and H: drive use to a suitable level and make sure they are not storing data which does not need to be online. There are several alternatives for archival storage of data which can be used in preference to leaving files on one of the servers.
If work is either highly confidential or generally of no interest to others then the G: drive is the best place for it. All email is stored on a personal G: drive. Otherwise the best place for work is on an H: drive available to a suitable number of people in your department. Managers and Heads of Departments should consider how much data an individual user should store in their own personal area (unavailable to others) versus storage in a shared area. Problems can be caused particularly when a user leaves and someone has to work out what to do with their G: drive files. ICT Servicedesk can set up secure shared areas for a workgroup of people as well as whole departments.
The average amount of space available for a G: drive is around 30Mb. If a user needs more than about 50Mb they should contact ICT Servicedesk. It may well be the data they are generating should not be stored on a G: drive but on an H: drive. From time to time heavy users will be contacted to talk about their usage.
Meeting Maker software for PCs supported by Corporate Services is delivered automatically and should appear as a desktop icon. If you are not a Meeting Maker user and you work in a supported department please contact ICT Servicedesk to enquire about authorisation to use the service. In addition to the Help function supplied with the software (in Help - Contents) we have help sheets. Meeting Maker is also accessible via the web as a Java applet at http://diary.brad.ac.uk.
It is critical that users know how to change passwords for all the systems they use. For instance if it is suspected that a password has been discovered by an unauthorised party, or if a password is deemed to be insecure, a password change will be needed:
Windows can block pop-ups in Internet Explorer. Certain services run by the University of Bradford require pop-ups to be allowed for them to function properly. This includes Webmail, RoamNet logout pop-ups, and some Library Services. We recommend pop-ups should be allowed for Bradford web pages. To do this follow these steps:
All services are running as normal, unless stated here.
| Room | Number of Free PCs |
|---|---|
| J.B.Priestley 01.41 | 10 |
| J.B.Priestley 01.16 | 18 |
| J.B.Priestley 01.53 | 71 |
| J.B.Priestley 01.44 | 18 |
| J.B.Priestley Health Studies Library | 8 |
| J.B.Priestley Floor 0 Foyer | 14 |
| J.B.Priestley Floor 0 Scanners | 8 |
| J.B.Priestley Floor 1 Extension | 12 |
| J.B.Priestley Floor 2 Extension | 11 |
| J.B.Priestley Room 2.7a | 28 |
| Richmond J31 | 20 |
| Richmond L24 | 44 |
| Chesham C0.02 | 24 |
| School of Management Library | 5 |
| Richmond F42 (Sunray Cluster) | 98 |
| Student Central S038 (Sunray Cluster) | 30 |
