IT Services
A Department of Learner Support Services
There will be another student enrolment in January 2012. As there may be questions regarding Outlook Live (the email system for students), here is a reminder of the links that deal with the majority of enquiries:
Please ring ext.3333 if any student email problems haven't been resolved by using the above.
Added - 19 December 2011.
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There are currently emails circulating appearing to originate from the University asking you to confirm your computer account details. They can be in the form of asking you to reply to the email, or asking you to click on a link within the email to complete a form.
These are malicious spam emails intended to steal your username and password. Please delete them without responding. Responding to such emails can have a significant impact on the IT services within the University.
The University would never ask you for these details via email.
Added - 21 November 2011.
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If only your first name displays when you login to Outlook Live, this is what will display to recipients of your emails. You are able to change this, to make it more obvious who the emails are from. In Outlook Live:
Important: This name will be seen in the 'To:' field when an email is composed to you, in the 'From:' field of emails sent by you, in any Groups you belong to, and in your Calendar.
This information has also been added to the Student Email guide.
Added - 7 November 2011.
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Some members of the University have reported receiving an email with the subject: 'Final Upgrade Alert', which appears to originate from the 'University of Bradford Webmaster'.
Please do not reply to this email - it is not genuine. It is an attempt to steal your University username and password and the email should simply be deleted.
The University would never request you to confirm these details via email.
Added - 04 May 2011.
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From Thursday 7 April, the procedure for University computer password requests will change.
New students will create a password as part of the normal Pre Enrolment Portal process. If you subsequently forget your password, you can set a new one using your password security questions and answers. If you've also forgotten these, you can submit a form and you will receive a reply from the ICT Servicedesk which will include a 4-digit security code. You will need to use this code to create a new password. To do all of this, go to the Computer Password Information page, or use the dedicated password kiosk on level 0 in the J B Priestley Library near the printer / copiers.
New staff will receive a 4-digit security code from the ICT Servicedesk and will need to use this code to create a password. If you subsequently forget your password, you can set a new one using your password security questions and answers. If you've also forgotten these (or haven't set them up), you can submit a form and you will be given another 4-digit security code in order to create a new password, either by using the Computer Password Information page, or by using the dedicated password kiosk.
All users are able to change their password at any time using the Computer Password Information page.
Added - 06 April 2011.
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Earlier than anticipated, we have been able to re-open room 01.53 in the J B Priestley Library for teaching and PC use.
Please note however that building work is still ongoing on the floor above and this room may still be subject to some noise transference from that area.
Customer Services would like to thank students and staff for their patience.
Added - 31 March 2011.
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Works have begun in the Atrium area on level 0 (ground floor) in order to welcome the Health Studies Library collection this summer. Works will be completed for 14th April well in advance of exams and in time for a period of quiet exam preparation. Site preparation and the installation of structural steel work to the Atrium floor will take place and will inevitably mean that the area and Atrium levels 1 and 2 will be subject to noise. The contractors will work with the Estates and LSS Teams to ensure minimum impact upon study and working environments. We apologise for any inconvenience that you may experience and we thank all our students who have studied on in this area throughout the noise. Your patience is much appreciated.
Until the floor work on level 0 is complete the PC cluster room, 01.53 will remain closed until further notice. Once the steel work is complete on the Atrium floor this room will re-open during the day for study purposes, but not for teaching. The offices and study spaces on level 0 can still be accessed via the doors to the right of the library lift. The doors next to the staff toilets on level 0 are now closed off until 14th April as this area forms part of the contractor's site.
Students can still access the study tables outside the Staff Room, the wifi tables and PCs beside the entrance door and are encouraged to use alternative PC clusters and study spaces within the Library and Student Central (where a Sun Ray cluster on level 0 is open until midnight along with a range of group and individual study spaces).
If you have questions regarding the project please contact Priscilla Preston, LSS Head of Customer Services (tel. 3366, p.preston@bradford.ac.uk) or Grace Hudson, Head of Library Services (tel. 3402, g.l.hudson@bradford.ac.uk).
A huge thank you again! We hope you will like and enjoy using the new spaces.
Added - 28 March 2011.
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The J B Priestley Library will be closed on Saturday 19 March due to the campus-wide electrical shutdown and will re-open at 09:00 on Sunday 20th March.
The shutdown is required as part of the final commissioning work of the Combined Heat and Power Unit, an innovative project which will allow us to save money and reduce our impact on the environment by generating our own heat and electricity on campus.
We apologise for any inconvenience this may cause.
Added - 15 March 2011.
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As part of the J B Priestley Library redevelopment project this PC cluster room 01.53 will be closed from Friday 18 March until further notice.
During this time we will undertake essential safety works and enhancement of the space to offer a more inclusive offer within the building, which will include the School of Health Library resources as of July 2011.
Please use alternative computers in the Library, Student Central Sunray Cluster, Richmond and Chesham buildings. Details of availability can be found:
Apologies for any inconvenience and thank you for your patience.
Added - 15 March 2011.
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IT Services are currently working with Novell to resolve some problems with the G and H drives. As part of the troubleshooting process, IT Services need to re-start the G and H drive server this evening (10th March 2011) at 18:00. Please save your work in advance of 18:00 this evening.
Once the server is back up, the Novell client software on your PC will re-connect you to your G and H drive. If this does not happen, please restart your PC.
IT Services apologise for any disruption caused by this essential work.
Added - 9 March 2011.
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There are currently emails circulating claiming to be from 'Webmaster Helpdesk Support' about reaching the limit of your email quota, and from the 'Office of Information Technology' about migrating Bradford email accounts to upgraded central email services and asking you to confirm your username, password and department.
These are malicious spam emails intended to steal your username and password. Please delete them without responding.
The University would never ask you for these details via email.
Added - 3 February 2011.
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In preparing the J B Priestley Library for forthcoming works to house the School of Health Library as of July 2011, we require to undertake further building tests. Structural engineers will carry out some concrete testing to the floor between level 0 and level 01 on Sunday 6th February between the hours of 08:00 and 16:00. During this time:
The works that we are undertaking are part of a longer term development plan for the J B Priestley Library in order to enhance your student and staff experience and we do thank you for your patience. Any queries regarding the project or forthcoming works can be directed to:
Added - 2 February 2011.
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If you need to work over the Christmas period, please note that room F42 (Sun Ray cluster) in the Richmond Building is open 24 hours a day throughout the year.
Added - 21 December 2010.
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If you receive an email with the subject 'DHL Package Delivery Notification', do not open the attached zip file. This email is a hoax and the attached file contains a virus.
Added - 30 November 2010.
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Two LSS teams were successful in the recent Green Impact awards managed by Ecoversity. Counselling achieved a Bronze award, and IT Services a Silver - only just losing out to Marketing who managed the top Gold award.
Added - 25 October 2010.
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IT Services have again won two special awards. One was for Innovation which relates to a range of energy saving initiatives introduced by the Infrastructure Team including the purchase of energy compliant equipment, improvements to student printing, and a continuing reduction in the number of computer servers to run systems using new virtualisation technologies. The other was the Best Energy Saving Idea which was awarded for the introduction of the Pharos 'pull printing' solution.
Added - 25 October 2010.
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Venue: Ashfield Car Park
Date: Wed 13th October
Time: 10am - 5pm
Drop by the HP truck to experience the latest products and computing technology from HP. Make the most of the special deals, win prizes and get your hands on loads of great giveaways. The truck will be packed full of interactive gadgets covering everything you may need for student life: mobility, music, study and entertainment.
So come on down and say hello!
Added - 11 October 2010.
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We are aware of a new set of fake email messages regarding quota problems being sent to University of Bradford staff and students. They claim to come from the Helpdesk and ask you to confirm your username and password details. PLEASE DO NOT respond.
These emails are sent by spammers who will steal your account. Responding to such emails can have a significant impact on the IT services within the University. IT Services will never ask for your username or password over email.
Added - 13 September 2010.
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As a result of essential electrical maintenance works being carried out by colleagues in Estates and Facilities, the voicemail service will be unavailable between 08:00 and 13:00 on Saturday 4th September. In addition, the ICT Servicedesk contact centre application (Solidus e-care) will also be unavailable during this period, and callers will not have the option to be forwarded to our out of hours service provider (Northumbria University), or leave us a voicemail during this time.
We apologise for any inconvenience caused.
Added - 01 September 2010.
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As a result of recent problems with the new voicemail service (intermittent loss of message waiting indicator), the system will undergo a further software upgrade on the evening of Thursday, 12 August. The system will be taken down at 17:00 and should be back in service no later than 21:00 on the same evening.
With apologies for any inconvenience caused.
Added - 06 August 2010.
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Many email accounts within the University regularly receive emails, from people posing as system administrators, asking for usernames and passwords. Responding to these can have a significant impact on the IT services within the University. IT Services will never ask for your username or password over email.
If you have responded to one of these messages in error, please change your password as soon as possible. If you give your username and password out via email, it is often then used by unscrupulous individuals who will send spam email from the University servers via your account. As a result many of the internet service providers and online email services such as Hotmail and Yahoo will black list the University's servers, preventing any further email from the University getting to any of their users.
If you would like advice concerning IT related security issues, please contact the Customer Services Team on 01274 233343 or email lsshelp@bradford.ac.uk.
"Dear Webmail User; This mail is to inform all our {brad.ac.uk} webmail users that we will be upgrading our site to help block spam. We are also having congestion due to the anonymous registration of accounts so we are shutting down some accounts and your account is among those to be deleted. We are sending you this email to verify and let us know if you still want to use this account. Due to the congestion in mail server, Webmail would be shutting down all unused Accounts. To confirm your active account, you are require to send us your E-mail account details listed below, these information would be needed to verify your account and to avoid being closed; E-mail: Waiting to receive the details of your two emails Warning!!! Account owner that refuse to send this information after one weeks of receiving this warning will lose his/her brad.ac.uk account permanently. brad.ac.uk Webmail Team." |
Added - 1 July 2010.
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Microsoft are running a promotion which allows University students and staff to buy Microsoft Office Professional Academic 2010 at a heavily discounted price!
Simply visit Microsoft Office Professional Academic 2010, confirm that you are a member of the University using your University email address, and follow the instructions.
The package includes the 2010 versions of:
Visit Microsoft Office Professional Academic 2010 for full details and other student deals from Microsoft!
Added - 16 June 2010.
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All services are running as normal, unless stated here.
| Room | Number of Free PCs |
|---|---|
| J.B.Priestley 01.41 | 10 |
| J.B.Priestley 01.16 | 18 |
| J.B.Priestley 01.53 | 72 |
| J.B.Priestley 01.44 | 18 |
| J.B.Priestley Health Studies Library | 8 |
| J.B.Priestley Floor 0 Foyer | 20 |
| J.B.Priestley Floor 0 Scanners | 8 |
| J.B.Priestley Floor 1 Extension | 12 |
| J.B.Priestley Floor 2 Extension | 12 |
| J.B.Priestley Room 2.7a | 28 |
| Richmond J31 | 20 |
| Richmond L24 | 44 |
| Chesham C0.02 | 24 |
| School of Management Library | 5 |
| Richmond F42 (Sunray Cluster) | 97 |
| Student Central S038 (Sunray Cluster) | 28 |
