IT Services
A Department of Learner Support Services
Please note that the IT embargo for this year will begin at close of business on Friday 6 August until close of business on Tuesday 24 August. This means that no moves or changes to the network are permitted (either voice or data) during this period.
Added - 26 July 2010.
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Many email accounts within the University regularly receive emails, from people posing as system administrators, asking for usernames and passwords. Responding to these can have a significant impact on the IT services within the University. IT Services will never ask for your username or password over email.
If you have responded to one of these messages in error, please change your password as soon as possible. If you give your username and password out via email, it is often then used by unscrupulous individuals who will send spam email from the University servers via your account. As a result many of the internet service providers and online email services such as Hotmail and Yahoo will black list the University's servers, preventing any further email from the University getting to any of their users.
If you would like advice concerning IT related security issues, please contact the Customer Services Team on 01274 233343 or email lsshelp@bradford.ac.uk.
"Dear Webmail User; This mail is to inform all our {brad.ac.uk} webmail users that we will be upgrading our site to help block spam. We are also having congestion due to the anonymous registration of accounts so we are shutting down some accounts and your account is among those to be deleted. We are sending you this email to verify and let us know if you still want to use this account. Due to the congestion in mail server, Webmail would be shutting down all unused Accounts. To confirm your active account, you are require to send us your E-mail account details listed below, these information would be needed to verify your account and to avoid being closed; E-mail: Waiting to receive the details of your two emails Warning!!! Account owner that refuse to send this information after one weeks of receiving this warning will lose his/her brad.ac.uk account permanently. brad.ac.uk Webmail Team." |
Added - 1 July 2010.
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Please note that cluster rooms 01.16 and 01.17 in the J B Priestley Library are closed for the duration of the summer vacation in order to save electricity. Available PCs can be found on the Computer rooms at a glance page.
Added - 28 June 2010.
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Microsoft are running a promotion which allows University students and staff to buy Microsoft Office Professional Academic 2010 at a heavily discounted price!
Simply visit Microsoft Office Professional Academic 2010, confirm that you are a member of the University using your University email address, and follow the instructions.
The package includes the 2010 versions of:
Visit Microsoft Office Professional Academic 2010 for full details and other student deals from Microsoft!
Added - 16 June 2010.
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Once again members of the University are receiving emails asking for confirmation of email usernames and passwords.
Please DO NOT respond to such emails, or click on any links contained in them - simply delete the emails. They do not originate from the University.
Added - 15 June 2010.
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There will be some disruption to Library and IT services on Thursday 10th June. Between 15:00-18:00 IT systems will remain at risk. Library services affected between these hours are BRADfinder, Bradford Scholars and Virtual Scholars. All other library services will operate as normal until 17:00.
The J B Priestley Library will close early at 17:00 on this day to allow essential electrical works to be done as part of the J B Priestley refurbishment project. Normal Library services will resume on Friday 11th June when the building reopens at 08:45am and IT services will resume by 11am.
We apologise for any inconvenience caused during these improvement works.
Added - 8 June 2010.
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Once again members of the University are receiving bogus emails claiming to be from the 'Helpdesk Security Department', asking you to upgrade your security protection when accessing your Webmail account online.
Please DO NOT respond to such emails, or click on any links contained in them - simply delete the emails. They are not from the University.
Added - 24 May 2010.
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It has become increasingly apparent over the last four weeks (as a result of switchboard forwarding calls to members of staff across the University) that a large number of users have still not set up a mailbox on the new voicemail system which went live on Friday 16th April (there were a number of entries in Staff Briefing in the lead up to the cutover date).
Please note: callers will not be able to leave you voicemail until you have gone through this process.
Please carry out the following:
The voicemail system will prompt you and take you through the setup process for creation of a new security code, name, and 'no answer' greetings.
Members of staff who use the voicemail forwarding function to a Secretary, or other colleague, should contact ICT Servicedesk, who will set this up for you. Likewise, if you have queries or encounter difficulties with any of the above, please contact us.
Added - 11 May 2010.
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Please note that there will be reduced capacity temporarily in computer room C0.02 in Chesham Building from 1st June 2010. This is to allow access to facilitate a water cooler installation for the comfort of users.
Added - 11 May 2010.
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Once again we are receiving phishing emails, some of them requesting that you 'click to validate' your account details etc. These emails do not originate from the University. Simply delete such emails.
Added - 30 March 2010.
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We are moving to a new and upgraded voicemail / unified messaging service, and are now in the first week of a five week long period of parallel running of both old and new systems. Although a voicemail box for every existing user has been created on the new system, your security code, saved messages and greetings (name, busy, no answer) will be lost as part of the upgrade process.
You will need to re-create / re-record these on the new service before 5pm on Wednesday 14th April. The old service will be switched off at approximately 5pm on Thursday 15th April.
Please dial in to the new service on temporary extension x6969 and then enter the security code 000000. The voicemail system will prompt you and take you through the setup process for creation of security code, name, and no answer greetings. Members of staff who use the voicemail forwarding function to a secretary or other colleague, should contact ICT Servicedesk, who will set this up for you. From Friday 16th April, the new service will use the standard voicemail extension number x6666 and the old system will no longer be accessible.
After a period of live testing, further information will be provided via Staff Briefing on new unified messaging functionality (including voicemail to email and voicemail to SMS).
If you have any queries or encounter difficulties with any of the above, please contact ICT Servicedesk.
Added - 12 March 2010.
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Essential maintenance works to the University telephone system, originally timetabled for Saturday 9th January, but postponed due to adverse weather conditions, has now been rescheduled for Saturday 6th February. The telephone system will be unavailable for a number of hours on Saturday 6th February 2010. Works will commence at 8.30 a.m. and should be completed by 2.30pm; no incoming or outgoing calls will be possible during this time and the voicemail service will also be unavailable. Security Services will be provided with corporate mobiles for emergency use during this period – the mobile numbers are as follows:
As part of these maintenance works, all telephony data will be backed up (and “frozen”) on Thursday morning 28th January 2010. Please note, only imperative moves, changes and additions to the telephone system will take place between Thursday 28th January and Saturday 6th February. The backup data will be reloaded on Saturday 6th February and any moves, changes and additions that have gone ahead during that time will be re-input.
If you believe your School / Department will require new extensions, moves or changes during this period, please contact ictservicedesk@bradford.ac.uk immediately (x3333).
With regard to voicemail, there is a slight risk that any saved messages may be lost during this maintenance process, and as a precaution we advise all voicemail users to make a written note of any important messages, before leaving the office on Friday 5th February.
With apologies in advance for any inconvenience caused.
Added - 28 January 2010.
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Page last updated: 26 July 2010
Tel: +44 (0)1274 233401
Fax: +44 (0)1274 233398
Content-Manager: info-admin@bradford.ac.uk
