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Mechanical Section SLAs

These are the draft Service Level Agreements for the Mechanical Section of Estates and Facilities.

Service Levels have been calculated after considering the severity of the issue, the disruption caused to users and where appropriate it's location. All the Service Level Agreements for the department will be discussed with Schools shortly with a view to ratification by the University.

The cross-section SLA document contains details of the service offered, contact information and the responsibility of both the User and Estates and Facilities, our commitments and whether the task falls inside or outside of our agreed overheads.

Sample tasks for this section are included below and the full draft Service Level Agreements (xlsx, 87KB) is available for download.

Typical Mechanical Section Tasks

 Task Job TypeResponseRectification
Air Condition Faulty (Computer Rooms) Mechanical Systems 1 day 7 days 
Air Condition/Ventilation Faulty Mechanical Systems 7 days 14 days
Plant Repairs Mechanical Systems 2 days 28 days
       
Fume Cupboard faulty Fume Cupboards 2 days 7 days
       
Gas Job (Not leak) Gas 1 day 7 days
Gas Leak/Smell Gas 2 hours 3 days
       
Glazing - Broken Window Glazing 1 day 3 days
Glazing - Draughty Window Glazing 7 days 14 days
       
No Heating Heating 1 day 3 days
Too Hot Heating 1 day 3 days
       
Blocked Sink/Wash Basin Plumbing 1 day 3 days
Blocked Toilet Plumbing 1 day 3 days
Blocked Urinal Plumbing 1 day 3 days
Defective Sanitaryware (Item unusable) Plumbing 1 day 3 days
Defective Sanitaryware (Item usable) Plumbing 1 day 7 days
No hot water Plumbing 1 day 3 days
No mains water Plumbing 2 hours 3 days
Plumbing Task Plumbing 1 day 7 days
Radiator Leaking Plumbing 1 day 3 days
Radiator valve not working Plumbing 7 days 14 days
Replace Toilet Seats Plumbing 1 day 7 days
Unblock gutter Plumbing 1 day 3 days
Water leak - major Plumbing 2 hours 3 days
Water leak - minor Plumbing 1 day 3 days