Mechanical Section SLAs
These are the draft Service Level Agreements for the Mechanical Section of Estates and Facilities.
Service Levels have been calculated after considering the severity of the issue, the disruption caused to users and where appropriate it's location. All the Service Level Agreements for the department will be discussed with Schools shortly with a view to ratification by the University.
The cross-section SLA document contains details of the service offered, contact information and the responsibility of both the User and Estates and Facilities, our commitments and whether the task falls inside or outside of our agreed overheads.
Sample tasks for this section are included below and the full draft Service Level Agreements (xlsx, 87KB) is available for download.
Typical Mechanical Section Tasks
|Air Condition Faulty (Computer Rooms)||Mechanical Systems||1 day||7 days|
|Air Condition/Ventilation Faulty||Mechanical Systems||7 days||14 days|
|Plant Repairs||Mechanical Systems||2 days||28 days|
|Fume Cupboard faulty||Fume Cupboards||2 days||7 days|
|Gas Job (Not leak)||Gas||1 day||7 days|
|Gas Leak/Smell||Gas||2 hours||3 days|
|Glazing - Broken Window||Glazing||1 day||3 days|
|Glazing - Draughty Window||Glazing||7 days||14 days|
|No Heating||Heating||1 day||3 days|
|Too Hot||Heating||1 day||3 days|
|Blocked Sink/Wash Basin||Plumbing||1 day||3 days|
|Blocked Toilet||Plumbing||1 day||3 days|
|Blocked Urinal||Plumbing||1 day||3 days|
|Defective Sanitaryware (Item unusable)||Plumbing||1 day||3 days|
|Defective Sanitaryware (Item usable)||Plumbing||1 day||7 days|
|No hot water||Plumbing||1 day||3 days|
|No mains water||Plumbing||2 hours||3 days|
|Plumbing Task||Plumbing||1 day||7 days|
|Radiator Leaking||Plumbing||1 day||3 days|
|Radiator valve not working||Plumbing||7 days||14 days|
|Replace Toilet Seats||Plumbing||1 day||7 days|
|Unblock gutter||Plumbing||1 day||3 days|
|Water leak - major||Plumbing||2 hours||3 days|
|Water leak - minor||Plumbing||1 day||3 days|
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