Helpdesk Statistics

Jobs processed by Estates and Facilities through the 3001 Helpdesk.

Month	Reactive Jobs	Planned Jobs	% On Time
Jan. '10	677	326	89.33
Dec. '09	873	401	89.09
Nov. '09	1379	411	63.80
Oct. '09	1021	288	82.73
Sep. '09	954	369	84.73
Aug. '09	683	273	83.05
Jul. '09	914	313	86.15
Jun. '09	1006	488	71.35
May. '09	663	255	84.35
Apr. '09	572	171	84.25
Mar. '09	812	248	82.17
Feb. '09	962	315	81.60
Jan. '09	918	301	83.18
Dec. '08	962	362	87.39
Nov. '08	727	180	86.55
Oct. '08	897	254	84.68
Sep. '08	791	349	80.44
Aug. '08	475	213	86.92
Jul. '08	845	262	83.11
Jun. '08	824	217	77.91
May '08	720	217	87.94
Apr. '08	747	248	64.72
Mar. '08	545	348	88.69
Feb. '08	748	232	86.73
Jan. '08	818	236	85.39
Dec. '07	515	174	85.05
Nov. '07	793	223	86.91
Oct. '07	1124	358	79.55
Sep. '07	653	207	88.84
Aug. '07	706	262	83.88
Jul. '07	699	295	79.07
Jun. '07	653	214	89.39
May '07	864	286	91.22
Apr. '07	681	314	89.05
Mar. '07	984	308	89.01
Feb. '07	834	216	86.10
Jan. '07	951	190	87.38
Dec. '06	669	161	88.43
Nov. '06	924	226	87.83
Oct. '06	1046	227	86.72
Sep. '06	810	291	82.20
Aug. '06	775	255	70.97
Jul. '06	715	526	69.38
Jun. '06	766	348	77.56
May '06	919	344	83.85
Apr. '06	622	202	79.98
Mar. '06	981	331	75.22
Feb. '06	1069	465	77.64
Jan. '06	922	222	84.44
Dec. '05	714	173	81.17
Nov. '05	963	229	84.56
Oct. '05	1065	216	82.51
Sep. '05	1030	311	80.69
Aug. '05	776	277	78.92
Jul. '05	760	252	83.30
Jun. '05	1004	451	91.13
May '05	1190	288	89.85
Apr. '05	1063	447	86.82
Mar. '05	1007	332	84.54
Feb. '05	1173	422	80.56
Jan. '05	1312	392	79.46
Dec. '04	840	151	74.27
Nov. '04	1445	311	74.20
Oct. '04	1589	325	73.62
Sep. '04	1412	277	73.30
Aug. '04	879	198	67.50

Estates & Facilities
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