(01274) 23 3001 between 08.30 and 17.00 Monday to Friday Fax: 01274 23 5450 Email: estatesandfacilities-helpdesk@Bradford.ac.uk

In the event of an emergency which is out of normal working hours please contact Security on 01274 23 6999.

Type of Work accepted by the Helpdesk:

• Lift breakdowns

• Maintenance repairs

• Furniture repairs and requests

• Signage

• Key requests and key cards

• Grounds maintenance

• Blinds and curtains

• Stores requests

• Cleaning requests

• Portering

• Refuse collection

• Capital Projects and alterations

• Pest control

• Driving and Chauffeuring work

Requesters of work will be asked for the following:

• Name

• Telephone Number

• Email Address

• Department

• Charge Code (for rechargeable work*)

• Location of fault; Building, Floor and Room Number

• Description of work required

Once a request has been received, the job will be queued on our system and as soon as possible, prioritised. After prioritising and once the job is issued to the relevant section, an email will be sent to the requester confirming the priority of the task. Further confirmation emails will be sent if the deadline is extended, or when the job is completed or cancelled.

* Rechargeable works include stores requests, key cutting, fitting of shelves & noticeboards, additional power sockets, alterations,  new furniture, new blinds/curtains and any works not deemed to be maintenance. If the work request is deemed rechargeable then a requisition with a suitable cost centre will be sought prior to issuing the job and an estimate will be provided.

Helpdesk Usage Statistics